Frequently Asked Questions

1. Do I need to register to purchase something from our online shop? 

Registration is not required. You can always place an order at the Batteries-Gadgets online shop as a guest.  At the same time - if you plan to make regular purchases through our site - we recommend that you register.  This will save you time when re-ordering at the Batteries-Gadgets online shop.

2. What is the delivery time?

All orders placed before 3p.m. on business days will be processed within business days. All orders placed after 3p.m. should be processed within the next 2 business days.  

3. How do I find the product I'm looking for?

If you need help finding a product, use our product search at the top of any page. Simply enter either keyword(s) or a product number in the search box and click on the magnifying glass icon. The results of your search will be displayed on the page, with links to particular products or groups of products. You can then refine your search by selecting the various categories in the left hand side of the page displaying your search results; for example Rechargeable, Chargers, Gadgets, etc..
 
Search Tips:

  • Make sure you spell search words correctly, this will allow for more accurate results
  • Use multiple words to find specific types of products, such as "rechargeable". Then you can refine that to a specific battery.
 

4. How do I add products to my cart?

To add products to your shopping cart, follow these simple steps:

  • Before adding a product to your shopping cart from the product page, it may be necessary to choose a “brand” and/or “size” for the product you want to purchase. Click on the drop-down menu under the product description to select a brand and/or size
  • Choose a “quantity” in the field provided
  • Click the “add to cart” button to add the product to your shopping cart

 

5. How do I make changes to my cart?

At first please click on your shopping cart by clicking on the cart icon at the top of any page.

Before going to Checkout, you can make the following changes in your shopping cart if you need to:

  • Update the quantity beside each item and click “Update”
  • Remove a product from your Shopping Cart. To remove a product, click on the cross on the left of the product, or change the quantity to zero and click “Update”.
  • Return to shopping. If you want to continue shopping, you can use the shopping cart to store products you want to purchase. Click “continue shopping” to search the site for additional products. At any time during your shopping experience, you can return to your shopping cart by clicking on the cart icon at the top of any page.

 

6. How do I checkout?

Our simple checkout process is designed to help you complete your order and finalize your online shopping visit quickly and easily. If you have already registered your e-mail address with Batteries-Gadgets, or created an account at our online shop before, you can use your e-mail address to login. Otherwise, you can check out as a guest or create an account. Having an account will give you access to handy features such as the address book and your personal order history.

The first two steps of the checkout ask for your delivery and billing address. If your billing address is the same as your delivery address, simply check the checkbox and the billing address will be filled out automatically. If you have stored an address during previous checkouts, you can also use the address book to select this address.

Next up is the payment information. You can either pay with your credit card. Once you have entered all your data on this page and clicked continue, money will only be transferred from your card once you confirm your order on the next page. Please note that to ensure the safety of your data, your debit- or credit card data will not be stored on our systems.

When you have completed your payment information you will enter a screen with your Batteries-Gadgets order overview. Please check all the information on this page, since this is your last chance to correct it. After hitting ‘Confirm Order’, your order will be processed and sent to the warehouse. From this point on, if you have registered with the Batteries-Gadgets online shop, you can track your order in your account.

7. Can I place an order over the phone?

Yes, we can take orders over the phone.

8. What could be the status of my order?

After you have placed your order at the Batteries-Gadgets online shop, your order can have one of the following statuses:

Processing: This means that you have placed an order successfully. You should receive this confirmation within minutes after placing your order.  All orders are subject to availability. If an item is unavailable after the order is placed, you will be contacted by our customer service representatives.

Shipped: This means that your order has been shipped from our warehouse and it is on the way to you. An email will be sent out just after your parcel has left our warehouse, informing you of this. Please use the tracking-information from the carrier, included in the email, to obtain detailed tracking information.  

9. What kind of email will I receive about my order?

After you have placed your order at the Batteries-Gadgets online shop, you will receive the following E-mail messages:

Order confirmation: This means that you have placed an order successfully. You should receive this confirmation within minutes after placing your order.  All orders are subject to availability. If an item is unavailable after the order is placed, you will be contacted by our customer service representatives.

Order shipped: This means that your order has been shipped from our warehouse and it is on the way to you. This email will be sent out just after your parcel has left our warehouse. Please use the tracking-information from the carrier, included in the email, to obtain detailed tracking information. 

10. Payment

The following payment options are available:

1.    Bank Deposit

2.    Cash On Delivery 

11. What if I forgot my account password?

If you have forgotten your account password, please click on Sign In and then on the “Forgotten password” link and we will email you a new one straight away.

12. How can I solve problems viewing the Batteries-Gadgets online shop?

If you are having problems viewing the online shop, you could try deleting the cookies and the temporary internet files. This should help to solve your viewing problems. Please ensure that your cookies are enabled.

We support the following browsers: Firefox, Google Chrome, Internet Explorer 8 and above.

13. Public Holidays

Please note our warehouse is closed on public holidays in Singapore.

For orders placed on, or the day before one of these dates, processing time will be extended by 1 – 2 working days.

14. What are my shipping charges?

At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order.

15. Can I deliver goods out of Philippines? 

Our online shop will only ship within Philippines.

16. Can I have a different delivery address to my billing address? 

Yes, it is possible. During the checkout process you can choose different addresses.

17. Can I change my order?

Once your order has been placed, it immediately starts going through our ordering process. Our online shop customer service team is available Monday through Saturday (excluding public holidays) from 10am-6pm (Philippines time). Our advisors are happy to assist you.

18. Can I cancel my order if you haven’t shipped it yet? 

Yes. But we cannot cancel your order, if it has shipped already. Our online shop customer service team is available Monday through Saturday (excluding public holidays) from 10am-6pm (Philippines time). Our advisors are happy to assist you.

19. Can I change my ship to address after my order has shipped?

Unfortunately, your order is passed on to our warehouse for processing immediately after you check out. Please check your address carefully before you proceed with the checkout.

20. What is your exchange policy?

Please check our Returns and Exchange Policy regarding this.

21. What should I do if I received the wrong product?

If you have received an incorrect product, we recommend you contact one of our customer service advisors on (02) 4168569 and let the representative know the details of your order. They are available Monday through Saturday (except public holidays) from 9am to 6pm (Philippines Time). They will then assist you further.

22. What should I do if the product arrived damaged or defective?

If you have received a damaged or defective product, we recommend you to call our online shop customer service team on (02) 4168569 and let the representative know the details of your order. They are available Monday through Saturday (except public holidays) from 9am to 6pm (Philippines Time). Our advisors are happy to assist you.

23. When will I get my refund?

Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 1 week, though generally less. Once the return has been approved, it takes 1-2 days for the refund to be made by Batteries-Gadgets online store to your payment services provider or bank (for example your bank account). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.

24. What if I can't find the answer to my question here?

If you cannot find the answer to your question here, we recommend you to call our online shop customer service team on (02) 4168569 and let the advisor know the details of your order and / or about your open question. 


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